Mastering Positive Assertiveness

In this course, students will discover the best techniques to be properly assertive, and what are the ideal approaches in differing situations.

After completing this course, students will know how to:  

  • Develop the necessary skills to communicate with confidence
  • Apply communication styles that maximize benefits
  • Augment your listening and hearing skills to increase engagement
  • Utilize that art of asking questions to elicit more from others
  • Leverage your body language for full communication
  • Make the best first impressions by looking, sounding and being confident
 
Course Outline
1 - WHAT IS ASSERTIVENESS?
  • Differentiating Self-confidence from Assertiveness
  • Understanding the Four Styles of Communication
  • What Separates Assertiveness from Passiveness, Aggressiveness, and Passive-Aggressiveness
2 - DIMENSIONS OF COMMUNICATION
  • Differentiating Listening from Hearing
  • Developing Emphatic Listening Skills
  • Utilizing Question Types – Open, Clarifying, and Closed
  • Converting Negative Thinking into Positive Thinking
3 - BODY LANGUAGE SAYS IT ALL
  • Managing Your Appearance
  • Understanding Non-verbal Communication
  • Making the Right First Impression
  • Speaking with Confidence
  • Relaxing and Reducing Anxiety
4 - DEALING WITH DIFFICULT SITUATIONS
  • Dealing with Difficult People
  • Building Rapport and Trust
  • Appreciating the Different Ways that People Send and Receive Information
  • Breaking Down Barriers and Building Consensus
  • Applying PEGASUS
  • Utilizing a Tactical Approach
  • Choosing the Proper Form of Communication

Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Contact Us For Price

Course Length: 2 Days

1. Choose a Date | 2. Click Enroll Now
Need Help Picking the Right Course? Give us a call! 781-388-0026
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Description

After completing this course, students will know how to:

 

  • Develop the necessary skills to communicate with confidence
  • Apply communication styles that maximize benefits
  • Augment your listening and hearing skills to increase engagement
  • Utilize that art of asking questions to elicit more from others
  • Leverage your body language for full communication
  • Make the best first impressions by looking, sounding and being confident

 

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