The purpose of the ITIL Intermediate certificate in Service Strategy is to certify that the delegate has gained a thorough and detailed knowledge of strategic principles, advanced concepts, and has comprehended the essential management requirements for practices in this phase of the Service Management Lifecycle. When the delegate has completed this course, they should be confident in their ability to approach core strategic activities, such as:  

• Acquiring the knowledge and management principles needed to formulate IT Service Strategy and the organisational capability to provide the vision and forward direction for Service Management
• Develop an IT Service Strategy aligned with the business strategies and goals
• Define enterprise IT policies around standards and architectures
• Improve the financial transparency of IT service costs and usage
• Tie IT Strategy decisions to service and process investment priorities
• Plan the IT Service Lifecycle from concept to retirement
• Integrate Service and Project Portfolio Management practices
• Improving utilisation of internal and external service providers
• Redefine the relationship of the three types of Service Providers
• Define and manage strategic risk by the use of a Business Impact Analysis across the Service Lifecycle