Salesforce Get Started with Communities in Lightning Experience (ADX271)

Learn how to enable communities in your organization, create communities for partner and customers, and gauge participation.

Enable communities in your organization.

Describe the capabilities of communities and how they work.
Create a new community for partner sales.
Create a community for self-service support.
Measure a community’s success using dashboards.
Keep the community active and engaged with native tools.

Course Outline

1 - WHAT ARE COMMUNITIES AND HOW DO THEY WORK

Communities and Scenario Overview
Community Managers

2 - ENABLING COMMUNITIES IN YOUR ORGANIZATION

Community Implementation Process
Understanding Licenses

3 - CREATING A COMMUNITY FOR PARTNER SALES

Partner Sales Community Objectives and Considerations
Review Setting Up a Partner Community Using the Partner Central Template

4 - CREATING A COMMUNITY FOR CUSTOMER SELF-SERVICE SUPPORT

Learn and Review Community Builder in Detail
Build a Community Using the Customer Service Template

5 - MEASURING SUCCESS WITH THE COMMUNITY PAGE

Learn and Review Community Workspaces
Learn and Review Community Dashboards

6 - KEEPING THE COMMUNITY ACTIVE AND ENGAGED

Learn About Reputations
Learn About Knowledgeable People

Actual course outline may vary depending on offering center. Contact your sales representative for more information.

Contact Us For Price

Course Length: 1 Days

1. Choose a Date | 2. Click Enroll Now

Dec 30

Online LIVE, 8:30 am - 5:00 pm
NHCLC G2R

Feb 16

Online LIVE, 6:30 am - 3:00 pm
NHCLC G2R

Mar 25

Online LIVE, 8:30 am - 5:00 pm
NHCLC G2R

Apr 29

Online LIVE, 5:30 am - 2:00 pm
NHCLC G2R

Need Help Picking the Right Course? Give us a call! 781-388-0026