Description
In this course, you will apply the guiding principles and concepts of ITIL, and also prepare to sit for the ITIL Practitioner certification exam. You will:
- Identify the basic requirements and principles of the ITIL Practitioner certification.
- Integrate the six steps of the CSI approach with the nine guiding principles.
- Implement the purpose, goals, and objectives of metrics and measurements.
- Apply the principles of effective communication.
- Design and implement an Organizational Change Management plan.
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