• ITIL Basics
• The Service Lifecycle

• Purpose, Objectives, and Scope of CSI
• CSI Principles

• Basic Concepts of Service Operation
• The Event Management Process
• The Incident Management Process
• The Problem Management Process
• The Request Fulfillment Process
• The Access Management Process

• The Service Desk Function
• The Technical Management Function
• The IT Operations Management Function
• The Application Management Function

• Basic Concepts of Service Transition
• The Change Management Process
• The SACM Process
• The Release and Deployment Management Process
• The Knowledge Management Process

• Basic Concepts of Service Design
• The Service Level Management Process
• The Service Catalog Management Process
• The Availability Management Process
• The Capacity Management Process
• The Information Security Management Process
• IT Service Continuity Management
• The Supplier Management Process

• Basic Concepts of the Service Strategy Phase
• The Financial Management Process
• The Service Portfolio Management Process
• The Demand Management Process
• The Business Relationship Management Process
• ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

• ITIL Basics
• The Service Lifecycle

• Purpose, Objectives, and Scope of CSI
• CSI Principles

• Basic Concepts of Service Operation
• The Event Management Process
• The Incident Management Process
• The Problem Management Process
• The Request Fulfillment Process
• The Access Management Process

• The Service Desk Function
• The Technical Management Function
• The IT Operations Management Function
• The Application Management Function

• Basic Concepts of Service Transition
• The Change Management Process
• The SACM Process
• The Release and Deployment Management Process
• The Knowledge Management Process

• Basic Concepts of Service Design
• The Service Level Management Process
• The Service Catalog Management Process
• The Availability Management Process
• The Capacity Management Process
• The Information Security Management Process
• IT Service Continuity Management
• The Supplier Management Process

• Basic Concepts of the Service Strategy Phase
• The Financial Management Process
• The Service Portfolio Management Process
• The Demand Management Process
• The Business Relationship Management Process
• ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved. The Swirl logo™ is a trade mark AXELOS Limited used, under permission of AXELOS Limited. All rights reserved. IT Infrastructure Library® is a registered trade mark of the AXELOS Limited used, under permission of AXELOS Limited. All rights reserved.

PREREQUISITES

• CompTIA IT Fundamentals+ Certification

OTHER PREREQUISITES