Cisco® Administering Cisco® Unified Communications Manager v12 (ACUCM)

Describe the Cisco Unified Communications Manager network, service, and features  

  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups
 

Course Outline
1 - EXPLORING IP TELEPHONE
  • Traditional Voice versus IP Telephony
  • Clustering Overview
  • Intracluster Communications
  • Cisco Unified Communications Manager Clusters
  • Clustering Options
  • Platform Requirements
2 - DESCRIBING DEPLOYMENT MODELS
  • Single-Site Deployment
  • Centralized Call-Processing Deployment
  • Distributed Call-Processing Deployment
  • Distributed Single-Cluster Call-Processing Deployment
  • Hybrid Call-Processing Deployment
  • New Advanced Multicluster Options
3 - UNDERSTANDING ADVANCED MULTISITE FEATURES
  • Need for CAC
  • Deploying AAR
  • Survivable Remote Site Telephony
  • SRST Failover
4 - LOGGING IN TO CISCO UNIFIED COMMUNICATIONS MANAGER
  • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
  • Logging In to Cisco Unified Operating System Administration and the DRS
  • Navigation Menu
  • Command-Line Interface
5 - EXAMINING BASIC SERVER CONFIGURATION
  • Server Configuration—Eliminating DNS Reliance
  • Configuring Enterprise Parameters
6 - DESCRIBING MULTILEVEL ADMINISTRATION
  • Configuring Multilevel Administration
  • Creating End Users
  • Creating Roles
  • Creating User Groups
  • Assigning Users to User Groups
7 - CONFIGURING DRS BACKUP AND RESTORE PROCEDURES
  • DRS Backup Procedures
  • DRS Restore Procedures
8 - UNDERSTANDING USER CONFIGURATION
  • Understanding User Management
  • Configuring Users
9 - USING THE USER WEB PAGES
  • Understanding the User Web Pages
  • Using the User Web Pages
10 - CONFIGURING SYSTEM PARAMETER
  • Cisco Unified CM Configuration
  • Cisco Unified Communications Manager Group Configuration
  • Phone NTP Configuration
  • Date/Time Group
  • Codecs and Regions
  • Location Configuration
  • Device Pool Configuration
  • DHCP Service Configuration
  • Device Defaults Configuration
  • Clusterwide Parameters
  • Licensing
11 - SUPPORTING CISCO UNIFIED IP PHONES
  • Cisco Unified IP Phones Overview
  • Specialized Cisco Unified IP 7900 Series Phones
  • Phone Button Templates
  • Softkey Templates
12 - EXPLORING PHONE REGISTRATION AND IP PHONE COMMUNICATIONS
  • Cisco Unified IP Phone Registration
  • Cisco Unified IP Phone Configuration
13 - UTILIZING THE BULK ADMINISTRATION TOOL (BAT)
  • Overview of Cisco Unified Communications Manager BAT
  • Cisco Unified Communications Manager TAPS
14 - IMPLEMENTING DIAL PLAN CONNECTIVITY
  • Organizational Dial Plan
  • Trunks
  • Gateways
15 - CREATING ROUTE PLANS
  • Dial Plan Overview
  • Route Pattern Overview
  • Digit Collection
  • Call Routing
16 - CONFIGURING TRANSITION PATTERNS AND ROUTE FILTERS
  • Translation Patterns
  • The 9.@ Pattern
  • Route Filters
17 - IMPLEMENTING DIGIT MANIPULATION
  • Discard Digits Instruction
  • Transformation Masks
  • Route Plan Report
18 - DEFINING CLASS OF CONTROL
  • Overview of Class of Control
  • Partitions
  • CSS Configuration
  • PLAR Application
19 - USING CLASS OF CONTROL FEATURES
  • Call Restriction
  • Time of Day Routing
  • Traditional vs. Line/Device Approach
20 - DEFINING MEDIA RESOURCES
  • Overview of Media Resources
  • Conference Bridge
  • Media Termination Points
  • Transcoder
  • Music on Hold
  • Annunciator
21 - EXPLORING MEDIA RESOURCE MANAGEMENT
  • MRG Management
  • Configuring MRGs
  • Configuring MRGLs
22 - DESCRIBING BASIC FEATURES
  • Call Park
  • Call Pickup
  • Cisco Call Back
  • Shared Lines with Barge and Privacy
23 - EXPLORING HUNT GROUPS
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Final Forwarding
24 - DESCRIBING PHONE SERVICES
  • Cisco IP Phone Services
  • Cisco Phone Services Configuration

Actual course outline may vary depending on offering center. Contact your sales representative for more information.

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Course Length: 3 Days

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Description

Describe the Cisco Unified Communications Manager network, service, and features

 

  • Understand the importance of and configuration of redundancy and high availability in the enterprise network
  • Describe user configuration and the user web interface
  • Explain basic phone options and the use of BAT
  • Explain the route plan and on-net/off-net calling
  • Describe the various media resources, including conferencing and MOH
  • Describe the basic phone features and use of hunt groups

 

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