Description
Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
- Troubleshoot startup issues and operating system services on a Windows 10 PC.
- Perform system recovery.
10982 Supporting and Troubleshooting Windows 10
This is a 5-day ILT course that is designed to provide students with the knowledge and skills required to support and troubleshoot Windows 10 PCs and devices in a Windows Server domain environment. These skills include understanding of Windows 10 features, how they can be used in an Active Directory environment and how to troubleshoot them.
Describe the processes involved in planning and using a troubleshooting methodology for Windows 10.
- Troubleshoot startup issues and operating system services on a Windows 10 PC.
- Perform system recovery.
Course Outline
1 - IMPLEMENTING A TROUBLESHOOTING METHODOLOGY
- Overview of Windows 10
- Introduction to the EDST Job Role
- Overview of Troubleshooting Steps
- Troubleshooting Tools
2 - TROUBLESHOOTING STARTUP ISSUES
- Overview of the Windows 10 Startup Recovery Environment
- Troubleshooting Startup Settings
- Recovering BitLocker-Protected Drives
- Configuring the Registry
3 - PERFORMING SYSTEM RECOVERY
- Troubleshooting Operating System Service Issues
- Recovering a Computer
4 - TROUBLESHOOTING HARDWARE AND DEVICE DRIVERS
- Troubleshooting Device Drivers Failures
- Overview of Hardware Troubleshooting
5 - ADMINISTERING WINDOWS 10
- Overview of Administration Tools
- Using Remote Desktop
- Introduction to Windows PowerShell
- Remoting with Windows PowerShell
- Introduction to Provisioning
6 - RESOLVING ISSUES WITH NETWORK CONNECTIVITY
- Determining Network Settings
- Troubleshooting Network Connectivity
- Troubleshooting Name Resolution
7 - TROUBLESHOOTING GROUP POLICY
- Overview of Group Policy Application
- Resolving Client-Configuration Failures and GPO Application Issues
8 - CONFIGURING AND TROUBLESHOOTING USER SETTINGS
- Troubleshooting Sign-In Issues
- Troubleshooting the Application of User Settings
9 - TROUBLESHOOTING REMOTE CONNECTIVITY
- Overview of Remote Access
- Troubleshooting Issues with VPN Connectivity
10 - CONFIGURING AND TROUBLESHOOTING RESOURCE ACCESS
- Troubleshooting File Permissions Issues
- Troubleshooting Issues with Printer Access
- Configuring and Troubleshooting File Synchronization
- Performing file recovery in Windows 10
11 - TROUBLESHOOTING APPLICATIONS
- Troubleshooting Desktop App Installation Issues
- Troubleshooting Desktop Apps
- Managing Universal Windows Apps
12 - MAINTAINING WINDOWS 10
- Monitoring and Troubleshooting Computer Performance
- Applying Applications and Windows Updates
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
This course is SATV-EligibleAll class times shown are in Pacific Standard Time (PST)
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Course Length: 5 Days
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