VMware NTAI 8: Virtual Desktop Troubleshooting

This two-day course builds your skills in resolving common issues that occur in a VMware NTAI® environment. You engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators.

By the end of the course, you should be able to meet the following objectives:

Implement a structured approach to troubleshooting
Resolve common issues that occur in a VMware NTAI environment
Troubleshoot issues with linked and instant clones
Configure the Windows client
Identify the correct log level for gathering logs
Optimize protocols for best end-user experience

Course Outline

1 - COURSE INTRODUCTION

Introductions and course logistics
Course objectives

2 - OVERVIEW OF VIRTUAL DESKTOP TROUBLESHOOTING

Structured approach to troubleshooting configuration and operational problems
Applying troubleshooting methods
Documenting the steps to resolving the problem

3 - COMMAND-LINE TOOLS AND BACKUP OPTIONS

Using command-line tools
Backing-up and restoring VMware NTAI databases

4 - TROUBLESHOOTING NTAI LINKED CLONE DESKTOPS

Describe the components that make up a VMware NTAI desktop
Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
Highlight the best practice for optimizing a VMware NTAI desktop
Troubleshoot common problems with VMware NTAI desktops

5 - TROUBLESHOOTING INSTANT CLONE

Discuss how instant clones are created
Discuss what gets logged when an instant clone is created
Discuss the keywords to look for in the logs when troubleshooting instant clones
Discuss how to troubleshoot problems with instant clones

6 - WINDOWS CLIENT

Correctly configure the Windows Client
Identify the correct log level for gathering logs
Enable the required SSL configuration level for the environment

7 - PORTS AND PROTOCOLS

Discuss the key ports on a NTAI Environment
Discuss protocols used in the NTAI Environment
Understand the benefit of optimizing Blast
Become familiar with the optimization features for Blast
Implement GPO changes for Blast
Become familiar with the causes for Black Screens
Discuss how to troubleshoot Black Screen problems
Identify problems encountered when applying GPOs
Discuss how to troubleshoot GPO-related problems

Actual course outline may vary depending on offering center. Contact your sales representative for more information.

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Course Length: 2 Days

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Jan 04

Online LIVE, 7:00 am - 3:00 pm
NHCLC G2R

Jan 25

Online LIVE, 7:00 am - 3:00 pm
NHCLC G2R

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