IT Service Management

IT Service Management Certification

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IT Service Management Training

Managing the complexities of Information Technology is critical to an organization’s success. Understanding IT service lifecycles, following best practices, and understanding how to reap the benefits of a solid IT strategy are important to meeting the needs of your organization.

With courses covering such topics as ITIL, DevOps, COBIT and more, the Center for Leadership and Development has what you need to succeed. From those new to IT Service Management through to experienced professionals, our expert training can prepare you to meet the ever-changing IT needs of your organization.

IT Service Management Courses

  Depend on Network Technology Academy to get you trained for the most widely trusted IT service management approach in the world to escalate your IT career. ITIL 4
  • ITIL® 4 Awareness
  • ITIL® 4 Foundation
  • ITIL® 4 Foundation
  • ITIL® 4 Managing Professional Transition (MPT)
  • ITIL® 4 Specialist Create, Deliver and Support (CDS)
  • ITIL® 4 Specialist Drive Stakeholder Value (DSV)
  • ITIL® 4 Specialist High Velocity IT (HVIT)
  • ITIL® 4 Strategist Direct Plan and Improve (DPI)
  • ITIL® Expert - Managing Across the Lifecycle (MALC)
  • ITIL® Foundation
  • ITIL® Intermediate Capabilities - Operational Support and Analysis
  • ITIL® Intermediate Capabilities - Planning Protection & Optimization
  • ITIL® Intermediate Capabilities - Release Control & Validation
  • ITIL® Intermediate Capabilities - Service Offerings & Agreements
  • ITIL® Intermediate Lifecycle - Continual Service Improvement
  • ITIL® Intermediate Lifecycle - Service Design
  • ITIL® Intermediate Lifecycle - Service Operations
  • ITIL® Intermediate Lifecycle - Service Strategy
  • ITIL® Intermediate Lifecycle - Service Transition
  • ITIL® Practitioner Certification
ITIL - Other
  • ITIL - Course Collection


ITIL is part of the Best Practice Solutions portfolio designed to help organizations become more effective across IT service management, project, programs and security. The AXELOS methods include ITIL®, PRINCE2® and RESILA® and offer guidance on cyber resilience and risk, value and portfolio management. Network Technology Academy offers ITIL certification and training courses to elevate your IT management skill set.


ITIL is the most widely accepted approach to IT service management in the world, helping individuals and organizations realize business change, transformation and growth through the proper use of IT. But ITIL v3 was released in 2007 and amended in 2011. Since then, the world has changed. Digital transformation has altered the IT landscape significantly. ITIL 4 addresses this new world in ways no other best practice framework can, providing an end-to-end operating model for the delivery and operation of technology-based products and services. ITIL 4 embraces a holistic philosophy to service management, integrating collaborative frameworks such as Lean IT, Agile and DevOps into a single, seamless approach.
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